FullshotSupport
Need help? Check the answers below, or email iamrkasula@gmail.com. Please include your iPhone model and iOS version, and what you tapped before the problem.
Stitching
How should I take the screenshots?
Take a screenshot, scroll down by about half to three quarters of a screen, take the next one, and so on. Each screenshot needs some content in common with the next (about a quarter of the screen) so Fullshot can line them up. Don't rotate the phone in between.
Why does it say "Unable to stitch"?
Fullshot couldn't find where two screenshots overlap; the broken seam shows which pair. Usually you scrolled too far between them. Take them again with more overlap (about a quarter of the screen).
Why were only some of my screenshots stitched?
If a screenshot doesn't overlap the next, Fullshot stitches the longest run that does join up and shows the ones it left out. Take those again with more overlap.
How do I check a join before sharing?
On the result, pinch out to see the whole image, or tap a numbered mark in the left margin to zoom in on that join. Use the arrows to move to the next join. If one looks wrong, take the screenshots again with more overlap.
In what order are screenshots joined?
In the order you took them, whatever order you tap them in. Up to 20 at a time, all from the same screen size.
Can I keep the status bar (time, battery)?
Yes: Settings › Keep status bar. The current image is stitched again with the new setting.
My stitched image came out in parts
Very long results are split into several images so every app can open them. Save or share them together, or share as a PDF with one page per part.
Saving and deleting
Where does the stitched image go?
Save adds it to your photo library; Open Photos on the Saved sheet takes you there. Share sends it to any app as an image, a smaller JPEG or a PDF.
What happens to the original screenshots?
Nothing, unless you choose to delete them after saving. Then iOS asks you to confirm, and they move to Recently Deleted in Photos, where you can recover them for 30 days.
How do I start over?
Tap New at the top of the result. If the image isn't saved yet, Fullshot asks first.
Photo access
Fullshot says it can only use photos I've allowed
With Limited Access, Fullshot can only read the photos you allowed. Tap Select more photos in the app, or open Settings › Fullshot › Photos and choose Full Access.
Screenshots stored in iCloud
If you use "Optimize iPhone Storage", screenshots you pick are downloaded from your iCloud by Photos first, which can take a moment. If it fails, check your connection and tap Try Again.
Is my data private?
Yes. Screenshots are stitched on your iPhone and never uploaded. The app sends only anonymous crash reports and anonymous usage counts. See the Privacy Policy.
Longsnap is now Fullshot
Same app, new name and look. Everything works as before.
Ideas and feature requests
Suggest features and vote on others' ideas on the Fullshot feature board (also in Settings › Feature Requests).