Support
Need help? Check the answers below, or email iamrkasula@gmail.com. Please include your iPhone model and iOS version.
Stitching
How should I take the screenshots?
Take a screenshot, scroll down by about half to three quarters of a screen, take the next one, and so on. Each screenshot needs some content in common with the next (about a quarter of the screen) so Longsnap can line them up. Don't rotate the phone in between.
Why does it say "Unable to Stitch"?
Longsnap couldn't find where the screenshots overlap. Usually you scrolled too far between them, or they are from different screens. Take them again with more overlap.
Why were only some of my screenshots stitched?
If one screenshot doesn't overlap the next, Longsnap stitches the longest run that does join up and tells you how many it used.
In what order are screenshots joined?
In the order you took them, whatever order you tap them in. Up to 20 at a time, all from the same screen size.
Can I keep the status bar (time, battery)?
Yes: Settings › Keep status bar. The current image is stitched again with the new setting.
My stitched image came out in parts
Very long results are split into several images so that every app can open them. Save or share them together.
Saving and deleting
Where does the stitched image go?
Save adds it to your photo library. Share sends it to any app.
What happens to the original screenshots?
Nothing, unless you choose to delete them after saving. Then iOS asks you to confirm, and they move to Recently Deleted in Photos, where you can recover them for 30 days.
Photo access
Longsnap says it can only use photos I've allowed
With Limited Access, Longsnap can only read the photos you allowed. Tap "Select more photos" in the app, or open Settings › Longsnap › Photos and choose Full Access.
Screenshots stored in iCloud
If you use "Optimize iPhone Storage", screenshots you pick are downloaded from your iCloud by Photos first, which can take a moment.
Is my data private?
Yes. Screenshots are stitched on your iPhone and never uploaded; the app only sends anonymous crash reports. See the Privacy Policy.
Ideas and feature requests
Suggest features and vote on others' ideas on the Longsnap feature board (also in Settings › Feature Requests).
Contact
Email iamrkasula@gmail.com with questions or ideas. We usually reply within a few days.